Who we are
This site is run by Hopsy SV (ABN 68 701 144 149), an AI and automation practice based in Australia. If you have a question about your data, email info@hopsysv.com.
What we collect
Website analytics. We use PostHog to understand how people use the site. It records the pages you visit, the links and buttons you click, how long you stay, and errors the site runs into. Alongside that it records your browser and device type, the site that referred you, and an approximate location worked out from your IP address. It also records when you submit the contact form or click our email address, but not anything you type into the form.
Emails you send us. The contact form doesn’t send anything through this website. It opens your own email app with your message filled in, and you choose whether to send it. If you do, we receive your name, email address and whatever you wrote, the same as any other email.
We don’t run advertising trackers, we don’t sell your data, and we don’t ask for anything we don’t need.
Why we collect it
Analytics tell us which pages are useful, where people get stuck, and whether something is broken. Emails are how we reply to you and, if we end up working together, run the project.
Cookies
PostHog sets a cookie and uses your browser’s local storage to recognise you as the same visitor across pages and visits. It doesn’t identify you by name. You can block or clear it in your browser settings, or use a content blocker, and the site will still work.
Where your data is stored
PostHog stores analytics data in the United States. The site itself is hosted on Cloudflare, which serves pages from data centres around the world. Emails you send us are held in Microsoft 365, which stores our mailbox in Australia.
How we protect it
Only we can get into the accounts that hold your data, and every one of them is protected by two-factor authentication. Data is encrypted in transit and at rest by each provider. We don’t copy analytics or emails into other tools or onto personal devices.
How long we keep it
Analytics data is kept for as long as it’s useful for improving the site, and no longer than PostHog’s retention period for our plan. Emails are kept while we’re in contact and for as long as we need them for business and tax records.
Your rights and complaints
You can ask to see the personal information we hold about you, correct it, or have it deleted. Email info@hopsysv.com and we’ll reply within 30 days.
If you think we’ve mishandled your data, email the same address with what happened. We’ll acknowledge it within 7 days, look into it, and give you a written answer within 30 days. If you’re not happy with that answer, you can complain to the Office of the Australian Information Commissioner.
Changes
If we add a tool or change how we use data, we’ll update this page and the date at the top.